Benefits:

Competitive salary
Dental insurance
Employee discounts
Health insurance
Training & development
Vision insurance

Dispatcher / Operations Coordinator – Mobile Services

We are seeking an experienced Dispatcher / Operations Coordinator to support a fast-paced mobile services operation. This role is critical to coordinating field technicians, managing incoming service requests, and ensuring timely, professional service delivery.

This position requires prior experience dispatching for a mobile or field services business.

Key Responsibilities

Receive, prioritize, and dispatch service calls across multiple territories
Coordinate daily technician schedules to maximize efficiency and response time
Monitor active jobs and adjust assignments as conditions change
Communicate with customers regarding service status and estimated arrival times
Enter and maintain accurate service information in dispatch/CRM systems
Provide day-to-day guidance to technicians on schedules and priorities
Escalate service issues, delays, or customer concerns to management
Participate in a rotating after-hours on-call schedule shared with two other employees

Required Qualifications

Prior experience dispatching for a mobile or field services business
(e.g., field service, mobile repair, utilities, trades, logistics, or similar)
Experience coordinating technicians who travel to customer locations
Strong organizational, multitasking, and decision-making skills
Excellent verbal and written communication skills
Proficiency with dispatch, scheduling, or CRM software
Ability to remain calm and professional in high-pressure or emergency situations

Preferred Qualifications

Experience supporting emergency or after-hours service operations
Prior lead, coordinator, or supervisory experience
Familiarity with service metrics, response time tracking, or workload balancing

Schedule & Classification

Full-time, hourly (non-exempt) position
On-site at our Tyrone, GA location
Standard business hours plus rotating after-hours on-call duty
Overtime eligible in accordance with federal and Georgia law

Compensation & Benefits

Hourly pay range: $20.00 – $26.00 per hour, based on experience and qualifications
Overtime eligibility
Additional compensation for after-hours on-call participation, including stipend and call-in pay
Stable, long-term opportunity in a service-driven operation

Important Note to Applicants

This role supports a mobile, multi-territory service operation. Candidates without prior mobile-service dispatch experience will not be considered.

Applicants will be asked to describe prior mobile-service dispatch experience during the application process.

This position is not call-center dispatch; hands-on field service coordination experience is required

Compensation: $20.00 - $26.00 per hour

Be part of one of the fastest-growing franchises in the U.S. while keeping America's essential industries operating.

PIRTEK is committed to providing world-class service while helping others in the organization succeed. We embrace change and innovation, and strive to be giving participants in the communities we serve. Above all, PIRTEK values integrity as we hold ourselves fully and personally accountable in all our dealings.

We provide our customers with the fastest hydraulic and industrial hose maintenance and replacement services through on-site mobile and retail PIRTEK Service & Supply centers throughout the United States.

Whether you're just starting or looking to advance your career, you'll find a supportive culture with teams characterized by honesty and integrity. As a Mobile Sales and Service Technician, you will be helping a small business owner grow their local business and enjoy a career where no two days are the same. You will also be provided a company vehicle to use while commuting to and from work.

PIRTEK franchises are locally owned and operated by people interested in your success. Many Mobile Sales and Service Technicians go on to become Operation Managers, Business Managers, and even Franchise Owners themselves.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to PIRTEK Corporate.

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