Mobile Sales & Service Technician Hybrid - US

Mobile Sales & Service Technician

Full Time • Hybrid - US
Benefits:
  • Bonus based on performance
  • Company car
  • Competitive salary
  • Free uniforms
  • Opportunity for advancement
  • Paid time off
  • Training & development

About PIRTEK USA / PIRTEK GLEN ALLEN
PIRTEK is proud to be the nation’s leading provider for on-site hydraulic and industrial hose assembly and replacement. Our success is driven by a team of dedicated franchise partners and team members who are guided by our core values: 
·        People – We foster an environment of mutual trust and respect.
·        Integrity – We conduct ourselves with fairness and integrity.
·        Real – We are authentic and transparent with stakeholders.
·        Teamwork – We believe collaboration and teamwork drives great results.
·        Excellence – We strive for excellence and provide the best service to our customers.
·        Kaizen – We continuously improve in every way.

PIRTEK operates brick-and-mortar service centers and purpose-built mobile service units (currently 100% mobile service), which boast a 1-hour ETA for on-site emergency hose services, available 24/7/365, setting us above the competition. Come join our growing team and keep your community operating! 

Who We’re Looking For
PIRTEK is hiring for a Hydraulic Hose Service & Sales Technician to service, assemble, and install hydraulic and industrial hoses for a diverse customer base in varying environmental conditions. This is a messy job that requires manual labor and on-call hours (on-call and incentive pay based on monthly sales targets), so dedication and grit are essential. 

We are looking for highly driven and self-sufficient individuals with excellent communication and customer service skills. Our most successful Technicians:
·        Are natural problem solvers, focused on safety and efficient solutions
·        Are mechanically inclined
·        Enjoy working with their hands
·        Shows a passion and perseverance through their work and customer service

Hydraulic and industrial hose experience is NOT required! Each Hydraulic Hose Service & Sales Technician is provided complete training on industry knowledge, PIRTEK processes, safety standards, and how to operate your purpose-built mobile service unit. PIRTEK also provides support through a 24/7 hotline for Technicians to ask technical questions.

Job Description
Responsibilities
·     Adhere to all industry and PIRTEK safety standards
·     Carry out service calls & sales visits in your local area, expected make sales calls when not servicing equipment
·     Identify faulty hoses and/ or hose assemblies to service the customers’ needs
·     Remove worn or broken hoses before fabricating and installing the new replacement
·     Ensure oil spills/ environmental contaminants, due to hose failure and/ or repair, are cleaned or contained to the customer’s        satisfaction (as well as federal, state, and local regulations)
·     Input service details into the online database to create accurate invoices 
·     Develop relationships with new and existing customers
·     Maintain mobile service unit, tools, and equipment
·     Ensure customer satisfaction by resolving issues on-site and conducting frequent follow-up visits
·     Participate in the rotating On-Call schedule
·     Perform other related duties as assigned

Work Environment
You will be operating out of a PIRTEK Service & Supply Center in a purpose-built mobile service unit – a workshop-van that is outfitted with all the machinery needed to cut and crimp hydraulic hose and fittings. Tech will supply their own hand tools or owner will stipend the new employees to purchase their hand tools in support of their onboarding.
·     Territory-based service areas as assigned my Operations Manager
·     Service locations may differ in terrain, noise level, temperature, common amenities available, etc. 
·     Oil, grease, lubricant, and other “messy” substances are frequently used
·     You will be required to travel for training to FL (5 days of training and testing), there may be other initiatives for training as well, at no cost to you
·     On call duty to support 24/7 service, rotating schedule with other techs
·     Required weekly sales calls targets (new and current customers), adjusted based on work load each week

Skills & Abilities Needed 
·     Sit, stand, kneel, bend, and/or stoop from moderate to extended periods
·     Safely use ladders, step-ups, stairs, etc. 
·     Mechanically inclined – consistent use of hand tools & specialized equipment is required
·     Good communication skills (verbal and written)
·     Ability to navigate through customer objections to identify needs and execute sales
·     Self-motivated & positive attitude through difficult jobs
·     Able to work individually and as a team
·     Lift up to 50 pounds 
·     Can safely & lawfully drive a large work van

Qualifications
·     High School diploma or GED
·     Driver’s License with clean driving record
·     Experience in industrial development & construction, automobile/ marine/ field mechanics, or a related industry is a plus 
·     Ability to pass a background check 

Benefits
·    Starting Hourly Rate: $26.00
·    Post onboarding 4-8 weeks (based on the pace of learning): $27.00
·    Post HQ training and passing certification with +85% score: $29.00
·    Overtime paid after 40 hours weekly, time and half hourly rate
·    Commission incentive starts with escalating payout post $21k in monthly sales
·    Certified training programs & 24/7 support hotline
·    Company vehicle & phone
·    Paid Time Off: 2-weeks PTO, 1-week Sick Days
·    Career advancement & promotions from within as company grows

Flexible work from home options available.

Compensation: $29.00 per hour




This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to PIRTEK Corporate.

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Company Values:

Environment & Safety
Our highest priority is the safety of our staff & customers.
Respect
Treating our staff & customers as we would wish to be treated.
Honesty & Integrity
To operate with honesty & integrity in all our business dealings.
Accessibility & Response
Prompt service & ongoing communication guaranteed.
Customer Service
Superior customer service, communication & reliability.
Products
Consistently improving products & services, adding value for our clients.
Knowledge
Continually providing knowledge & innovative solutions to our clients.
Image & Presentation
Uphold professionalism & be a proud ambassador of a global organization.