Benefits:

Bonus based on performance
Competitive salary
Free uniforms
Opportunity for advancement
Paid time off
Training & development

About Us
PIRTEK South Boise provides on-site hydraulic hose repair and replacement across the Boise metro. Our technicians work out of fully stocked mobile service units and go directly to our customers' equipment, so downtime gets fixed where it happens. We boast a 1-hour ETA for on-site emergency hose services, available 24/7/365, setting us above the competition. We're growing, and we're investing in the people, systems, and equipment to support that growth. Come join our growing team and keep your community operating!

The Role

PIRTEK South Boise is hiring an Operations Manager to lead our field service technicians and take ownership of our day-to-day service operation. This is a leadership role for someone who is technically capable, enjoys developing people, solves problems, and gets things done without needing constant direction. The position is approximately 70% leadership, sales, and operational management and 30% field involvement and technical support. You will have meaningful authority to make decisions within your area, and you will be accountable for the results.

The Operations Manager is provided with training opportunities, at the franchise owner’s discretion, on industry knowledge, PIRTEK front and back-end processes, safety standards, and the associated operational software. PIRTEK USA also provides a 24/7 hotline, giving expert support when troubleshooting unusual situations or abnormalities in the field.

Why This Role

Real authority. You report directly to the owner, not through layers of corporate management.
You'll build our technician development program, not inherit someone else's binder.
A real growth path. For the right person, this role leads to General Manager responsibility for the entire business.

What You Will Own

Adhere to all industry and PIRTEK safety standards
Lead, coach, and develop field service technicians
Spend regular time in the field coaching technicians and checking service quality
Build a technician skill-level and development program that identifies capabilities, training needs, and advancement opportunities
Improve technician productivity, documentation, and repair quality
Own technician performance reviews, coaching, and corrective action
Provide sales route planning to technicians and perform sales support in the field
Maintain materials and inventory by managing quantities, forecasting needs, and placing Purchase Orders, as needed
Ensure company equipment and vehicles are well-maintained
Serve as the primary escalation point for difficult hydraulic and mechanical problems
Resolve escalated customer and service issues
Identify operational problems, develop solutions, and carry projects through to completion

Who We're Looking For

Strong mechanical troubleshooting ability
Ability to read, write, and communicate in English
Experience with field service, construction equipment, rental equipment, heavy-duty vehicles, material handling, or similar machinery
Experience leading, coaching, training, and mentoring
Able to build strong relationships while holding people accountable
Organized enough to manage multiple priorities and finish what you start
Comfortable with numbers. You track results, understand what drives cost and productivity, and want to learn the business side.
Moderate to advanced computer/technology acumen (operational software, inventory management, etc.)

Formal management experience is preferred but not required. We will consider a strong lead technician, field service supervisor, or experienced technical leader ready for more responsibility.

How We Measure Success

We run this business on data. In your first year, we'll measure progress on:

Technician retention and time to productivity for new hires
Technician skill progression through our development program
Callbacks and rework
First-time fix rate
Technician overtime hours
Work order documentation quality
Fleet preventive maintenance completion and unplanned vehicle downtime
Customer escalations and complaints

Qualifications

High School diploma or GED
Experience in an industrial/mechanical/construction or related field a plus
Valid driver's license and insurable driving record
Ability to pass a background check

Work Environment

The Operations Manager role will be primarily in the field, performing both sales and operational support, with some at home computer work.

You will be exposed to moderately loud equipment/machinery
You will come in contact with oil, grease, lubricant, and other “messy” substances frequently used in this industry
You may be required to travel for training initiatives, at no cost to you

Compensation & Benefits

$54,000-$60,000 base salary, based on experience
Performance bonus with a target of up to 10% of base
PTO and sick time
Company phone and laptop
Uniforms and workwear
Company-paid job-related training

Schedule

Monday-Friday, 7:30 AM-5:00 PM. The Operations Manager will coordinate and participate in an on-call rotation with technicians.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchise should be made directly to the franchise location, and not to PIRTEK USA.

Compensation: $54,000.00 - $60,000.00 per year

Be part of one of the fastest-growing franchises in the U.S. while keeping America's essential industries operating.

PIRTEK is committed to providing world-class service while helping others in the organization succeed. We embrace change and innovation, and strive to be giving participants in the communities we serve. Above all, PIRTEK values integrity as we hold ourselves fully and personally accountable in all our dealings.

We provide our customers with the fastest hydraulic and industrial hose maintenance and replacement services through on-site mobile and retail PIRTEK Service & Supply centers throughout the United States.

Whether you're just starting or looking to advance your career, you'll find a supportive culture with teams characterized by honesty and integrity. As a Mobile Sales and Service Technician, you will be helping a small business owner grow their local business and enjoy a career where no two days are the same. You will also be provided a company vehicle to use while commuting to and from work.

PIRTEK franchises are locally owned and operated by people interested in your success. Many Mobile Sales and Service Technicians go on to become Operation Managers, Business Managers, and even Franchise Owners themselves.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to PIRTEK Corporate.

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